Data privacy charter

How is personal data collected?

Personal data that concerns you is collected via our online forms on our websites (Contact Us, Catalogue, Book an Appointment sections), or if you contact Mobalpa by phone.

Your personal data may also be collected, if necessary, when you visit one of our stores, if you request further contact from us.

What data is collected?

When you use our online forms, when you contact Mobalpa by phone or when you come in to a store, we are likely, depending on the medium used, to collect, handle and process the following data:

  • First name and surname
  • Email address
  • Postal address
  • Telephone number
  • Data relating to specific requests that you may make to us
  • Your opinion on Mobalpa products and services

What is the purpose of collecting this data?

The data collected is mainly used to respond to your requests for information and, with your prior approval, to inform you of offers and benefits from Mobalpa and its partners via email, SMS or telephone.

Your details will also be used to manage our commercial relationship with you to fulfil our sales contract, and to provide you with customer services, as well as, where necessary, to obtain your opinion on our products and services via customer satisfaction surveys.

Personal data collected in the context of access and use of our website is subject to:

  • Computerised processing under the responsibility of the Fournier S.A. as Site Publisher, for the purposes of online services management and improvements, particularly through the study of your use of the website and the preparation of statistics,
  • Computerised processing for our commercial prospecting operations, in accordance with applicable law, [or the management of our “no contact” list if you have opted out of commercial prospecting,]
  • Use by our distributors (franchises and branches) for the purposes of managing online requests and commercial prospecting.

Your personal data may also be processed in accordance with our legitimate interests for the following purposes:

  • compliance with our legal and regulatory obligations ;
  • prevention and detection of fraud, and management of security incidents;
  • management of potential disputes.

What are your rights regarding your data?

You have the following rights:

  • access your personal information and to be informed about its use by us and our franchisees;
  • correct your personal information;
  • have your personal information deleted;
  • restrict the use of your personal information;
  • object to the use of your personal information;
  • complain to the Information Commissioner’s Office;
  • withdraw your consent to the use of your personal information;
  • ask for the personal information to be transferred.

 

Accessing your information

The accuracy of your information is important. If the personal information you have provided to us changes, if you change email address, or any of the other information we hold, please email us at donneespersonnelles@fournier-habitat.com or by writing to Fournier S.A., Personal Data, CS 10003, 74230 Thônes, France.

How long is your personal data kept?

Your personal data will only be kept for as long as is required to fulfil the purpose for which it was collected.

Purpose

Fulfilment of your sales contract

Conservation duration

For the period required to ensure the sale and delivery of products ordered, and to honour our after-sales services commitments and all guarantees associated with the products bought, as well as any potential returns, complaints or claims related to the latter. 

Purpose

Customer service

Conservation duration

For the period required to answer your enquiries or requests.

Purpose

Marketing

Conservation duration

For a 3-year period following your last interaction with us, or until you unsubscribe or cancel your subscription to our newsletter.

Irrespective of the periods strictly necessary to fulfil the purposes indicated above, your personal data will be kept, appropriately stored and protected with restricted access. Your personal data will be deleted once all potential actions have taken place.

It is hereby specified that personal data may be  stored (by us or third parties) to enable us to satisfy our legal, tax and accounting obligations, such as, for example, the obligation to retain invoices.

How to exercise your rights on personal data?

To exercise your rights, you may address your request :

To ensure your request is managed as efficiently as possible, don’t forget:

  • to indicate the process(es) relating to your request
  • to indicate the right(s) that you wish to exercise
  • to send us a copy of documentation proving your identity (to enable us to verify that the author of the request is indeed the person concerned by the data handling in question).

Moreover, if you do not wish to be subjected to commercial prospecting via telephone, you can sign up to the telephone solicitation opposition list at the following address: https://www.tpsonline.org.uk//tps/number_type.html

 

Do we transfer your personal data?

The only recipients of your personal data are our in-house departments and our distributor companies (franchises or branches), as well as our partner service providers authorised to handle your data.

We collaborate with a certain number of service providers in order to implement and operate our business over the internet. These service providers provide hosting and programming services, marketing services, advertising networks and telephone assistance networks. We transfer your data to other recipients only when necessary for the fulfilment of your contract, in particular to transporters or installation specialists charged with carrying out delivery and installation services. The list of the various recipients of your personal data is available upon request from:

We require our service providers to use your personal data for the sole purpose of managing the services that we have requested them to provide. We also require these service providers to act in compliance with all applicable laws relating to personal data protection, and to pay particular attention to the confidentiality, integrity and security of this data at all times. Each personal data transfer is, as such, governed by contractual provisions. .

Your personal data will never be sold, shared, communicated or transferred in any form whatsoever to an unidentified third party for their own purposes, particularly commercial or marketing purposes, without your express consent.

How do we store the data we collect?

Mobalpa carries out all processing of your personal data with the [United Kingdom and the] European Union (EU).

However, for certain special services, Mobalpa may call upon subcontractors established outside the EU. Some personal data may, therefore, be communicated to them strictly for the purposes of their work for us. In this event, Mobalpa will take all the necessary measures to maintain a sufficient level of security and of confidentiality from the transfer of data through to its receipt. All those with access to the data collected must fulfil the same obligations as Mobalpa in terms of personal data protection.

Why do we use cookies?

  • OUR COOKIES

    We implement cookies to optimise your use of our website. Cookies are small text files (trackers) that are stored on your computer or device when you visit a website. They do not allow for user identification, but they do record data relative to a computer’s browsing behaviour on our website.

    These cookies are returned to us every time our website is viewed. This enables us, for example, to offer you a more personalised service or to facilitate your future browsing of our website. The cookies that we use do not contain personal data, only an anonymous identification number and information relative to the computer's browsing behaviour on our website (the pages visited, the date and time of the visit, the IP address of your computer, etc.).

    Cookies cannot be used to execute programs or to transfer viruses onto a computer. The information contained in these cookies can only be read or modified by the issuer.

    Other cookies that record user preferences, selected settings and previously viewed pages are also installed while browsing the website. Enabling these cookies is not strictly necessary for the website to work properly, but it provides an improved browsing experience.

    You can also browse our website without cookies. Internet browsers are often configured to accept cookies. If you wish to prevent your internet browser from using cookies, you can disable their use in the settings of your internet browser. The help feature of your browser can show you how to disable and/or delete cookies in your internet browser. Please note that certain features of our website may not operate as planned if you disable/delete cookies. As such, we decline all liability related to the impaired operation of our website should you choose not to accept the installation of cookies required to properly browse the site.

    The settings for managing cookies and preferences differ from browser to browser. They will be described in your browser’s help menu which will tell you how to edit your cookie preferences.

     

    For Internet Explorer: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

    For Firefox: https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection

    For Safari: https://www.apple.com/legal/privacy/en-ww/cookies/

    For Google Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

    For Opera™: https://help.opera.com/en/latest/web-preferences/#cookies

    For more information, you can also visit the ICO website: https://ico.org.uk/

 

  • AUDIENCE MEASUREMENT STATISTICS

    In order to adapt our website, its content and services to the needs of our users, we use several audience measurement services, such as “Google Analytics”. Cookies used in the context of these services enable the analysis of internet user behaviour and, in particular, the number of visits, the number of pages viewed as well as the activity of users on our website and the frequency with which they return.

    Data generated by cookies concerning the use of our website (including the IP address) is transferred and stored by Google on servers that may be physically located in the United States.

    Google uses this information to assess how the website is used, to compile reports on its activity and to provide other services relative to the site’s activity and internet use.
    You can object to the use of Google Analytics by clicking on the following link: https://tools.google.com/dlpage/gaoptout?hl=en

  • TECHNICAL AND FUNCTIONAL COOKIES

These cookies are purely technical and necessary for the accessibility and proper functioning of the website. They are therefore not subject to your consent, in accordance with the legislation in force. For example, there is a language preference cookie that allows you to access the site in your language. These cannot be disabled as this would impact the operation of the site and your browsing experience. There are also cookies that respond to some of your service requests, such as recording your privacy preferences. This is required by our website to function normally and cannot be refused.

  • THIRD-PARTY COOKIES

    When you access our website, several cookies from third-party companies may be saved on your computer (for analysis or advertising purposes). The purpose of these third-party cookies is to identify your interests through the products viewed on our site and to collect browsing data in order to measure the website’s performance and to personalise your browsing experience and the advertising that is displayed to you outside our website.

    We hereby inform you that we have no control over the content and operation of third-party cookies. The issuance and use of cookies by third parties is subject to the third party’s policies regarding the protection of private data. Nevertheless, we shall inform you of the purpose of those cookies of which we are aware and of the means at your disposal to carry out choices with regards to these cookies. You can also exercise the rights at your disposal in view of the applicable regulations or make a direct claim with the third-party concerned.

    In order to exercise your right to accept or refuse these third-party cookies, we provide a consent platform (Didomi) on our website. With this platform, we allow you to choose the types of third-party cookies that you wish to accept or refuse when you browse our website. Cookies are stored, according to your preferences, for a period of 13 months. This does not concern the technical and functional cookies on the website, mentioned in the previous section, which are necessary for the website to work properly and essential for the browsing experience; these cannot be disabled, in accordance with the legislation in force.

This consent banner is displayed on the first page that you see when you arrive on our website. It presents four different types of cookies that you can accept or refuse:

  • ADVERTISING AND TRACKING COOKIES

Advertising cookies allow Mobalpa or its partners to present or send you advertising offers on or off the site when you browse the internet that are more relevant because they are better suited to your interests. If you block these cookies, the content and advertisements presented to you on the site and on third-party sites will be less relevant and may not meet your expectations.

  • PERSONALISED CONTENT COOKIES

These cookies allow us to offer you products and services tailored to your interests when browsing the website, taking into account your previous visits to the website and your interactions with the content that we have previously presented to you.

  • AUDIENCE MEASUREMENT (ANALYTICAL) AND PERFORMANCE COOKIES

These cookies allow us to establish visitor statistics and audience measurements for our website in order to improve the user experience and the content it offers. To do this, we collect and analyse data relating to the number of visitors, the pages visited, the duration of the visit and the sources of traffic. We can also use these cookies to ensure that our website does not contain bugs and to optimise its performance (e.g., the speed of loading pages, ergonomics, etc.). If you disable these cookies, we will not be able to know when you visit our site or optimise its operation for a better browsing experience.

  • SOCIAL MEDIA COOKIES

These cookies are enabled by the services offered on social networks that we have added to the website in order to allow you, for example, to share our content with your network and friends. They also allow social networks to track your browsing on other websites and to track your interests. This can impact the content and messages displayed on other websites you visit. If you do not accept the use of these cookies, you will not be able to use or view these sharing tools.

Do we share content with social media platforms?

When you share the content of our website, we transfer only the information necessary for the sharing of your chosen content with the social media platform in question. We do not transfer any data of a personal nature in this context.

If you suspect the malevolent or fraudulent use of your data, what should you do?

If you suspect the malevolent use of your personal data or if you receive an email from Mobalpa that appears to be fraudulent, please notify us quickly by writing to the following address: donneespersonnelles@fournier-habitat.com